Cleaning routines have also been boosted, including what Cerasani said were “enhanced cleaning protocols”. Over the past year, Cerasani said, “We’ve done upgrades to our HVAC system,” including the use of hospital-grade disinfectants in air ducts and coils.
Cerasani said at this point, they will ask visitors who have not been vaccinated to wear masks, while those who have been vaccinated won’t be required to mask up. Like many businesses, Gaylord National is following Centers for Disease Control and Prevention guidance on mask-wearing. “What I can tell you is we are well-staffed to create an amazing experience for our guests.” She said she couldn’t provide an exact number but that “we can employ up to 2,000 stars depending on the season.” “We have just undergone a $64 million total room renovation,” Cerasani said.Įmployees at the 1,996-room hotel are known as “stars.” Cerasani was asked if Gaylord National has been able to return to prior staffing levels.
Jennifer Cerasani, director of marketing and public relations for the resort, said that while the facility was closed to the public, there was a lot going on.
